Thank you for visiting and shopping at Fitnesstore.
At Fitnesstore, we aim to provide you with estimated processing and delivery times. We strive to process orders promptly, but it’s important to remember that our team consists of individuals who work diligently with their hands and minds. Perfection is not within our reach.
NB: Total Delivery Time = Processing Time + Shipping Time
Processing Time:
Each of our items is made to order, which will take a processing time. Whether you choose a standard size or give us your custom measurements, All our products are custom-made for you. Generally speaking, the Handling time will take 1 to 2 (Mon-Fri) Working days.
How do you determine delivery times?
- Transit Time: Once your order has been processed and shipped, the estimated delivery time is 5 to 7 (Mon-Fri) business days, depending on your location within the United Kingdom.
Currency support
All prices are displayed in GBP (£) for orders within United Kingdom to ensure a clear and convenient shopping experience.
Shipping Costs
Free Shipping on all orders in the United Kingdom.
Customs:
Product prices are exclusive of customs duties.
Order Cut-off Time:
Order Cut Of time is 5:00PM Greenwich Mean Time (GMT)
International Shipping Policy
We currently do not ship outside the United Kingdom.
Wrong Address:
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Tracking Information
Once your order has been dispatched, we will promptly send you an email containing the tracking number. To track your package, you can choose one of the following methods:
In the email you receive, simply click on the “View Order Status” link, which will redirect you to the tracking page.
Alternatively, you can copy the tracking number from the email and visit the respective shipping carrier’s website (such as USPS) based on who is handling your package. Once on the carrier’s website, enter your tracking number to receive real-time updates on your shipment’s status.
Change of Address:
If your item hasn’t yet been shipped, you may change your delivery address by emailing customer support support@fitnesstore.co.uk . Please note that we are not obligated to ensure changes to the delivery address after the item has been delivered.
Returns and Exchanges
If you are not satisfied with your purchase, we offer returns and exchanges. Please refer to our returns and exchanges policy for more information.
Contact Information
Trade name: Fitnesstore
Business Phone: +44 20 3290 0418
Business Email: support@fitnesstore.co.uk
Business Address: 85 brackenfield Avenue, Stoke-on-trent, ST2 0DH, United Kingdom
